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Precision Garage Door of Madisonhas received 34 reviews, averaging 1.00 Stars:
Jackson, WI
I appreciate your feedback. On your particular door you have a two spring system. This was not mentioned by you when you booked the appointment. We can certainly replace one broken spring on a two spring system, but we do not recommend it. It is very likely that the other spring may break within a short time, due to it helping the spring that was weak or broken. I am also glad that you checked around and found that the prices we charge for your repair were in the same ball park. I believe your invoice total was $262.95.
Waunakee, WI
The parts were not available for my door and I did not want to replace the entire door.
- John Gamble
I apologize that your door panel is not made any more. I realize investing in a new door at this time is not possible for you.
Jackson, WI
One star? Why? You may ask. My only answer can only be, greed! I just purchased this residence and was told by the seller that one of the garage door openers was broken. It had a new battery but it still didn't work. So i "googled" your business name, got the phone number and called. I explained to the receptionist what was wrong and was looking for some advice. She insisted that a technician would have to come and diagnose and repair the problem. Your technician arrived in a timely manner. he was very polite, friendly, etc. I explained what was wrong to him. He asked for the remote, pushed a button on the opener unit and pushed the button on the remote and told me the problem was solved as he had just re-programmed the remote. THAT simple act cost me $84.95. That little problem probably is very common. I used to live in Washington Co. but left for 12 years. I guess I'll have to shop around in the future and stay away from Menomonee Falls. By the way, I will give your Technician 5 stars as he seemed like a "stand up guy".
- Robert Miotke
It may seem like a simple repair now that the work is completed. There are many variables and components that can break or wear down on an opener. To troubleshoot every single one over the phone would be hard. We do however have videos on our website that address common issues that could be tried before calling us and/or referencing an owners manual. When you called us, I would believed that you had exhausted all your efforts and decided to call a professional to diagnose and fix your issue.
Greendale, WI
I called for service last Friday, nit usre what who to call I was impressed with your website. I called and the response was great the tech came within the time I was told. He was curtious and pointed out a number of observations. He qouted me a price and not having a point of reference I agreed. He completed his work suggested I could add soem more work for additional cost, which I could not afford in light of the repair. I retruned to work on Monday and was shocked by an employee person who told me I have over paid for this spring replacment. Up till then I would have said I was a satified customer but I do not believe I can endorse your service if you are overcharging or not competitive. Disappointed
- wayne johnson
Thank you for considering our company! We appreciate your business and strive to be the best in service. We take every review seriously and even though this is our first 1 star review, we will do our best to learn from it. I understand your frustration when talking with someone without knowing the facts, finding an inexperienced door professional in your work place can happen from time to time. Someone will always tell you they can get a better deal, having never been to your home and evaluated the situation. I'm happy to hear that you were satisfied we arrived on time and the technician had explained any and all issues you might have had, and giving you options on what repairs were needed to your door. Please don't forget you were given an option for standard 7k-10k springs, or our Precision High Cycle springs avg.35k, Choosing the high cycle springs that provided you with a 5yr parts/labor warranty. The only companies that are overcharging are the ones that only offer low cycle springs for 1/3 less. When customers shop companies, most search for the cheapest, costing them the most over time. The problem is 99% of all customers believe all springs are the same and nothing could be further from the truth. Our technicians will weigh every door finding the proper IPPT's (inch pounds per turn) giving you the most cycles and the best service for the money. I still haven't heard or found one other company that does this in the area. Thank you! Brian Hennings P.S. Remember you can call us 24/7 and talk to an employee if you should ever have any service or warranty issues!
Product:
(608) 351-3044
(608) 351-3044(920) 241-8057
(920) 241-8057(262) 246-2415
(262) 246-2415(608) 390-1551
(608) 390-1551
The website looked very professional and the repairman called and arrived earlier and was very courteous. I declined the "extras" and opted for the better quality spring quoted at $169 installed. Someone should have indicated that it is $169 times two springs and then a $50 service charge for a total of $402. I called the manager Karen and was informed that the repair could be done with the cheaper springs......which the technician did without a complaint. I called back all the estimates I got yesterday to make sure they included BOTH springs and YES for $200 to $250 total with a TEN year warranty. Don't expect customers to know when you say $169 installed that it means twice that and another $50 for service. Sorry for the one star guys. When someone tells me its a broken spring.....I assume its one broken spring.
- Jayne Borst